1. #1
    Unregistered

    Black laptop screen on my Windows 8 laptop

    I have noticed a strange problem with my Windows 8 Dell laptop, the screen of the laptop goes black sometimes for no reason at all. When I restart the laptop the screen comes back again. I tried connecting external monitor with to the system and it worked fine. What should I do?



  2. #2
    Ams Array
    Join Date
    May 2013
    Posts
    137

    Re: Black laptop screen on my Windows 8 laptop

    hi, friend .

    >> this is your boot problem.

    >> you have to check following things.

    >> if you have installed any new software in near time and it will not support then this type of problem may occur.

    >> so just remove it.

    >> or if your memory is too low and that will not support to windows for boot it.

    >> for that clear unwanted software and space from c:

    >> and clean desktop with unwanted program.

    >> and also clear temporary file.


    >> i hope you understand me.

    >> all the very best

  3. #3
    Aniruddha Array
    Join Date
    Jul 2012
    Posts
    2,178

    Re: Black laptop screen on my Windows 8 laptop

    The usual reason behind Black Screen is Memory most of the time.

    But as you say additional monitor did create no such problems, so the monitor can also be the issue.

    This is a hardware job, the Laptop have to be disassembled, memory or the RAMs which are installed in the fomputer in form of SIMM should be removed from installed banks, it should be tested in other computers or using measuring pods for continuity and chip health.
    Banks on the motherboard that installes those RAMs should be cleaned or wheather any connecting goldfinger is
    damaged,

    After all those verifications decision should be taken on the memory wheather they need to be changed or the cleaning and reinstallation can do the job.

    Laptop monitor and the display Card / Chip should be tested also.

    If you can do it fine , else contact Dell Service Center for a solution.

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