1. #1
    Unregistered

    Blue screen on sleep and shut down in Acer laptop running Windows

    When I switch my Acer laptop running Windows to sleep mode or when I shut it down, it just displays a blue screen and restarts again. How can I come over this issue?



  2. #2
    supermaster Array
    Join Date
    Jun 2012
    Posts
    349

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    Hello my friend,

    let me ask you a question,do have an antivirus software installed on your system.
    If it is fully updated.IF no,then update it and scan your system.
    these are the signs of virus attack on your system.remove all unwanted programs and softwares you have installed.

    ALL THE BEST.

  3. #3
    kumar12337 Array
    Join Date
    Sep 2012
    Location
    hyd
    Posts
    1,989

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    my friend when the pc does not shutdown properly then this problem will be occured for fix this problem

    1. login as in safe mode and restore the files and settings then the problem will be resolved

  4. #4
    Libin Array
    Join Date
    Aug 2012
    Posts
    266

    Smile Re: Blue screen on sleep and shut down in Acer laptop running Windows

    Dear..

    I think its a serious virus issue.
    Scan your PC now because if you don't do this, then it might be that you windows can be corrupted.
    You can search and install your whole PC with the help of a finest Anti-Virus in the world and that will be QUICK HEAL TOTAL SECURITY.

    If the problem still persist, then format your windows and install the fresh copy.
    Hope this help.

    Thanks..

  5. #5
    firefox Array
    Join Date
    Jun 2012
    Posts
    913

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    acer-extensa-4630.jpg bluescreen.jpg


    dear friend,

    Blue screen error after sleep and shut down arises due to some hardware or driver issue.

    you didn't mentioned which kind of error message is appearing, because there are lots of category related to blue screen error.]

    Upgrade your drivers & install that.

    Install windows debugging tool to read the actual error message.

    You may go through the following guidelines to solve this problem-

    Go to the startup & recovery option under control panel.

    Click on the Small memory dump to create a Dump file box under Write debugging information list.

    Open the command prompt with the help of Run window.

    Type cmd in the edit field & hit Enter.

    Now type sfc /scannow & press enter.

    It'll check all of your system files.

    Take action against the corrupted sectors & restart your computer.

    If you see the same problem then perform a system restore.

    Hope you've already saves a good restore point in your computer.

    Restore your system & check for the problem.

    If the problem comes further then go for system repair.

    Use a bootble OS DVD & repair your OS using the DVD.

    Hope your problem will get solved now.

  6. #6
    Aniruddha Array
    Join Date
    Jul 2012
    Posts
    2,178

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    Hi,

    The situation is serious and calls for immidiet attention else a simple blue screen during sleep and shut down will turn into a full fledged BSOD(Blue Screen Of Death), a deadly scenerio for the computer.

    Boot in the Safe Mode, press f8 after the POST checking of the computer and it will take you to menues where you can select Safe Mode. After booting Corners will show "Safe Mode" in writing.
    Manuever through programs from start option > all programs. Select sleep mode and watch out if anything happens.
    If the problems gone, extensively check the drive for any viral infection and remove it immidietly.
    Install antivirus in the system.
    If the problem still persists, backup all important datas, format the drive , reinstall windows from the original disk.
    Thanks.

  7. #7
    teddy569 Array
    Join Date
    Sep 2012
    Posts
    18

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    """DEAR""""

    First have you installed any new software if yes remove it and see if alls ok then if not.

    Backup all your documents pictures etc then.

    NTOSKRNL.EXE is a operating system file.

    I would recommend using the W7 CD to repair the system

    1. Insert your Windows installation disc and restart your computer.
    2. Choose your language settings, and then click “Next”.
    3. Click “Repair your computer.”

  8. #8
    merupu Array
    Join Date
    Aug 2012
    Posts
    269

    Re: Blue screen on sleep and shut down in Acer laptop running Windows

    I think its a serious virus issue.
    Scan your PC now because if you don't do this, then it might be that you windows can be corrupted.
    You can search and install your whole PC with the help of a finest Anti-Virus in the world and that will be QUICK HEAL TOTAL SECURITY.

    If the problem still persist, then format your windows and install the fresh copy.
    Hope this help.
    or
    First have you installed any new software if yes remove it and see if alls ok then if not.

    Backup all your documents pictures etc then.

    NTOSKRNL.EXE is a operating system file.

    I would recommend using the W7 CD to repair the system

    1. Insert your Windows installation disc and restart your computer.
    2. Choose your language settings, and then click “Next”.
    3. Click “Repair your computer.

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