1. #1
    Unregistered

    Cannot use Brother HL-720 printer with Windows XP

    Since two weeks, I am not able to print documents from my PC running on Windows XP using Brother HL-720 printer. I tried to re-install printer driver on it but got the error message “installation couldn’t be completed” while pressing the ‘Finish’ button. How can I fix up this issue?



  2. #2
    expert Array
    Join Date
    May 2012
    Posts
    1,791

    Re: Cannot use Brother HL-720 printer with Windows XP

    Perform a check disk on your system to resolve this issue. Press the ‘Start’ button for that and select the ‘Run’ option from the start menu. Type cmd into the ‘Open’ field and press the ‘OK’ button. A black command prompt window will appear on the screen afterwards into which type the command, chkdsk c: /f. Then, press the ‘Enter’ key and wait for the question pops up on the screen to schedule check on next restart. Type Y as answer to that question and restart your PC. Wait until the disk check gets completed on your system and then check for the issue.

  3. #3
    Aniruddha Array
    Join Date
    Jul 2012
    Posts
    2,178

    Re: Cannot use Brother HL-720 printer with Windows XP

    Hi,

    Primarily check the whole system for presence of any virus in the system and remove if found. Try to reinstall Brother`s Printer Driver software.

    If failed, scan the hard disk for any fault in that, any bad cluster, bad sector or bad track will be notified to you and take according action.


    Click START > ALL PROGRAMS > ACCESSORIES > COMMAND PROMPT > write chkdsk c: /f ( c: will scan the c drive, /f denotes scan all files and folders).

    This will correct windows if anything happend in software level.

    Thanks.

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