1. #1
    Unregistered

    Error Code 80004005 while updating Windows Phone 7

    I came across an error Code 80004005 while updating my Windows Phone 7. What is the resolution for this error?



  2. #2
    merupu Array
    Join Date
    Aug 2012
    Posts
    269

    Re: Error Code 80004005 while updating Windows Phone 7

    I ran the UpdateWP.exe tool with the /getdevicelog switch to view the phone's logs, and found this in the UpdateApp.log file:


    **** Starting NK Update @ 18:27:41 ****
    Backing up the NK partition @ 18:27:41
    Error during update: Function: NkUpdate::BackupNkImage, Line: 208, Hr: 0x80004005, GetLastError: 0
    NK backup failed @ 18:27:42
    Error during update: Function: NkUpdate::StartTasks, Line: 321, Hr: 0x80004005, GetLastError: 0
    Error during update: Function: NkUpdate:oUpdate, Line: 679, Hr: 0x80004005, GetLastError: 0
    Restoring the NK partition from backup
    Restoring the backup of the NK image
    ERROR: Failed to restore the NK partition
    Error during update: Function: UpdateMain::StartUpdate, Line: 1410, Hr: 0x80004005, GetLastError: 0
    Update failed. hr = 0x80004005
    Update Application - Completed Post Update @ 18:27:47
    Update Application - Returning 0x80004005
    Attempting to clear the 'installing IU' update state
    succeeded
    Clearing the persistent update flag.
    succeeded





    Apparently it's the NkUpdate::BackupNkImage function that is the first one to throw an error. Any takes on this?

  3. #3
    Libin Array
    Join Date
    Aug 2012
    Posts
    266

    Re: Error Code 80004005 while updating Windows Phone 7

    HELLO GUEST


    To fix the error manually, you need to remove all downloaded updates, and then run Windows updates agian.

    1. Click “Start” menu -> Click “run” or type the following command in the Search field: “services.msc” -> press “Enter”
    2. This will open the “Local Services”
    window.
    3. In the Local Services window find the name “Automatic Updates” and right click.
    4. On right click, scroll down and press “Stop”, Do not close the Local Services window.
    5. Go to your SoftwareDistribution
    folder located typically here: C:\Windows\SoftwareDistribution\
    6. Delete all the folders and files within your “SoftwareDistribution folder”
    7. Now go to the “Local Services” window and right click “Automatic Updates” -> Click start
    8. Try run windows updates again and install Windows 7 SP1 all over.



    Thanks for sharing your query.
    I hope this works.

    Regards Libin

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