1. #1
    Unregistered

    Getting black screen on Windows 7 while playing Netflix videos

    My laptop is currently running on Windows 7 and it is having trouble in playing instant videos from Netflix. The system can load about 7% of the videos and then it will go to black screen. This issue happens with almost all browsers. I am not sure that if there is any problem with Microsoft Silverlight. How can I fix up this issue?



  2. #2
    expert Array
    Join Date
    May 2012
    Posts
    1,791

    Re: Getting black screen on Windows 7 while playing Netflix videos

    Quit all the web browsers opened in your system. Then, click ‘Control Panel’ from the start menu after pressing the ‘Start’ button. Locate ‘Uninstall a program’ link from the ‘Control Panel’ window and make a single click on it. This will redirect you to the list of program installed into your system. Find out ‘Microsoft Silverlight’ from that list and press the ‘Remove’ button next to it. Click the ‘OK’ option on the prompt message afterwards and wait until the program gets uninstalled from the system. After that, navigate into C:\Users\username\AppData\LocalLow\Microsoft using Windows Explorer and locate the ‘Silverlight’ folder. Right click on that folder and choose ‘Delete’ option from the pop-up menu. If you can’t find the App Data folder in your system, then make the hidden files visible by performing the following steps.

  3. #3
    ghanathey swetha Array
    Join Date
    Nov 2012
    Posts
    509

    Re: Getting black screen on Windows 7 while playing Netflix videos

    Hi.
    Follow the below steps:
    >>Close all open web browsers.
    >>Uninstall Microsoft Sliverlight by going to the Control Panel > Uninstall a program > Microsoft Silverlight > Uninstall.
    >>Go to C:\Users\username\AppData\LocalLow\Microsoft and delete theSilverlight folder.
    Note, if you donít see the AppData folder, you may have to show hidden files.
    >>Reinstall Silverlight.
    >>Enjoy movies again on Netflix.

    Thank you.

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