1. #1
    Unregistered

    Getting an error "The Computer Restarted unexpectedly or encountered an unexpected error"in windows 7

    I was trying to reset my laptop to factory settings so booted it with Disc 1 in the DVD drive.T he installation asked me to use 3 Disc. I followed its instruction and used all the 3 Disc. When it ejected the 3rd disc, the system restarted and flashed a message "Setup is prepairing your computer for first use" which was normal as well but then it flashed another error message "The Computer Restarted unexpectedly or encountered an unexpected error" which is not normal. I want to fix this issue. Kindly provide me proper instruction for the doing the same.



  2. #2
    Support Array
    Join Date
    Apr 2012
    Posts
    1,574

    Re: Getting an error "The Computer Restarted unexpectedly or encountered an unexpected error"in windows 7

    On the screen where error message appears,press "Shift+F10". It will open the command prompt window.There you should type "regedit". Once done,press the enter button on your keyboard. It will open the registry editor.Now navigate to HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion. Now try to look for "setup.exe" on the right side window and check its value. If it is 1 then change it to 3.You can do this by double clicking on Setup.exe file and changing its value. Once done,close the registry editor and the window as well. Click the Ok button which appears with error.It will restart your computer and installation will be completed.Just try it. It should fix your issue.If you are facing any other kind of error message or issue then feel free to post the same in this forum.It would be our pleasure to assist you.
    ~Support
    Community Manager

  3. #3
    swathi123 Array
    Join Date
    Feb 2013
    Posts
    773

    Re: Getting an error "The Computer Restarted unexpectedly or encountered an unexpected error"in windows 7

    To solve this problem follow these steps

    • press Shift+ F10 when the error message appears on the screen
    • It will open the command prompt then type regedit and press enter
    • Then navigate to the key HKEY_LOCAL_MACHINE/System/Setup/Status/ChildCompletion
    • Then find the Setup.exe and then double click on it
    • Then change the value to 3 from 1
    • Then click on the Ok.
    Now the computer will restart after the completion of installation. This will fix the issue.

  4. #4
    Satya Praveen Array
    Join Date
    Sep 2012
    Posts
    1,123

    Re: Getting an error "The Computer Restarted unexpectedly or encountered an unexpected error"in windows 7

    Hello friend,


    I have the solution for your problem just do as i say......................

    1.This was the problem of the corrupted files in your system.

    2.So your system has crashed now.

    3.So you try to insert the Windows OS Cd in your system and then restart it.

    4.While staring press any key and it will take you to to the installation wizard.

    5.There you press the key 'R' to start repair.

    6.After repairing also you have the problem then you have to format all the drives and have to install the OS again.

    Have a nice day.....................................

  5. #5
    kumar12337 Array
    Join Date
    Sep 2012
    Location
    hyd
    Posts
    1,989

    Re: Getting an error "The Computer Restarted unexpectedly or encountered an unexpected error"in windows 7

    Hi, Dear friend

    To recover from the above issue follow these instructions to fix the issue

    Firs of all insert the windows 7 DVD in to the ROM and restart the PC

    then press Delete key at the start up and choose BOOT MENU and select the Boot option


    after that after that press F10 key to save the settings ... and then select OK option


    after that the PC restarts automatically ... and the press ENTER key to Boot From DVD


    and now follow the screen instructions


    and after selecting the language layout options click on REPAIR YOUR COMPUTER option


    and then follow the onscreen instructions to complete the process


    after that your problem will be resolved


    ALL THE BEST!!!!!!!!!!!!!!

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