1. #1
    Unregistered

    Getting an Error message ‘Certificate authentication failed’ on Windows 7

    Hi, i am not able to install flash player for my windows 7. Someone suggest me to download it to get the rid from the issue of not playing youtube videos on Internet explorer but here getting error message. How to fix this error? Need help!!



  2. #2
    Aniruddha Array
    Join Date
    Jul 2012
    Posts
    2,178

    Re: Getting an Error message ‘Certificate authentication failed’ on Windows 7

    Hi,

    If you are having trouble in downloading the Flash player, you need to check a few things that might work.

    In Internet Explorer, Click "Tools" , Click "Internet Options" , Click "Content" and then "Certificate", search if any certification is selected in it, Disable it.

    Uninstall any Flash player installed in your Windows from Control Panel , Programs , Uninstall a program.

    Download again and observe the result.

    Thanks.

  3. #3
    Support Array
    Join Date
    Apr 2012
    Posts
    1,574

    Re: Getting an Error message ‘Certificate authentication failed’ on Windows 7

    You need to make some changes in Internet Explorer then try to install flash player for your windows, in order to overcome this issue follow the procedure as given below:

    -> Open Internet Explorer and navigate to Tools button
    -> Now, click on Internet Option and go to content tab
    -> Check the certificate section, search for untrusted publishers
    -> Click on untrusted publishers tab
    -> Click on the publisher that you want to remove and then click on Remove

    After completing the above steps close your Internet explorer and again restart it. Check the issue, it should be resolved now. Try to download flash player again, your issue should not repeat again.
    ~Support
    Community Manager

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