1. #1
    Unregistered

    My Mozilla Firefox hangs and crashes often while browsing

    Hi. am using Mozilla Firefox as my default Browser.I never faced an Issue in past but now am not satisfied with my Browser.Yes nowadays whenever i Start Browsing the Firefox hangs for a While & Crashes within some more secs. I don’t this sudden Action of my Mozilla,and i lost all my Browsed Data.I use to get the display message as “Some Error Occurred while Loading so kindly press Discard or Continue button for Fixing this Issue”, and so if i Tap Discard the Browser Screen Closes automatically. If i press Continue the Browser will not respond & Hangs without any Changes.So i will close Mozilla via File Manager option.Am getting this Issue once after Re-Installing my Windows 07 OS due to Virus Issue.Hope i have cleared my doubts so kindly do Suggest me some necessary solution to fix the issue for the same.Thanks for your kind help.



  2. #2
    Support Array
    Join Date
    Apr 2012
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    1,574

    Re: My Mozilla Firefox hangs and crashes often while browsing

    The Issue is due to Lack of update in your Browser, yes as you said you have Re-Installed your OS, Many Apps in your PC requires an Update to perform the necessary Task as before. Some Browsers like Chrome and Internet Explorer will make the Updation process Automatically as the backend process. But Mozilla requires Manual updates to fix the Issues like Flash Player updates, Cookies, caches & many more options for the Error free Operation of your Browser. Just Tap on the Browser Settings & Go for the Update process.Once you have Completed the Updation just Restart your Browser & Start Browsing.Am sure there will be more Changes.Also look for any option like Automatic Updates in Browser, if so just Activate and be Rest Assured for the Next Time.
    ~Support
    Community Manager

  3. #3
    gauravgpt Array
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    853

    Re: My Mozilla Firefox hangs and crashes often while browsing




    Hello friend....

    Your Mozilla firefox hangs and crashes due to crashes/corrupt the some file of Mozilla Firefox..

    You need to re-install the Mozilla Firefox and before the install you clean the browser history and install it. you don't need to re-install the windows 7.you also send the crash report to the Mozilla Firefox.

    More information click this link..

    https://support.mozilla.org/en-US/kb...w_other-causes


    You install the latest version of Mozilla Firefox and update you windows 7..


    I hope it help you!!!


    Thanks you...

  4. #4
    Deepu Array
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hiiiiii
    If Firefox is crashing, first make sure you are using the latest public release version of Firefox, which will have the most recent fixes. You can download and install the latest version.and hanging is when a program is running but stops responding to user input. A hang/freeze is different from a crash, which ends the program. If Firefox closes unexpectedly, or if an error dialog appears and Firefox closes and Many "Firefox" problems are caused by problematic themes, extensions, or plugins.if it crashes after next second when you open the uninstall the Mozilla Firefox and install the new version of it
    Thank You

  5. #5
    Aniruddha Array
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hi,

    The sudden stopage, crashes those occured in Mozilla Firefox may have happened because of some virus infection, as and when the windows were infected then Firefox was also infected.
    Generally Firefox is a top class browser, very consistent, sturdy, thin and fast with many options. But virus turned the sotware frazile, and files are now corrupt and unable to perform.
    I`ll suggest uninstall old Firefox , download a fresh copy of Firefox and install, attach firefox authorised add ons and stay cool.

    Dont forget to install a good antivirus immidietly to protect from virus, worms, malwares, spywares etc.

    Thank you.

  6. #6
    Unregistered

    Re: My Mozilla Firefox hangs and crashes often while browsing

    There is no question Firefox 15 freezes frequently for no apparent reason, usually requiring having to kill the Firefox process in Task Manager and then relaunch the browser. However, I have managed to stop a great deal of this freezing by disabling AdBlock Plus on those sites where I can do without it. As an additional note, the latest version of ABP, in addition to freezing Firefox, also kills the scripts necessary to reveal the Print options on many Web pages, so by disabling ABP I can now also print site elements more easily and with less waste.

  7. #7
    raj_tiwary007 Array
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear

    Try to disable hardware acceleration in Firefox.

  8. #8
    AJAY Array
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    Ajmer Rajasthan
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear

    If you are want to know that how to solve the mozilla firefox hangs and crashes often while browsing problem..
    First of all Make sure that your system will be virus proofed ..
    Because virus problem is the common problem for the all system..
    When virus found in the system .It speed had being slow...So be virus proofed you system..And otherwise you should upgrade your mozilla firefox browser..
    Because every software need updation ..So If your problem occurs again again you just update your mozilla firefox browser otherwise you just use google crome.
    It is so fast then other browser's
    Thank you

  9. #9
    Temjenchiba Array
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hai fren,first of all, are you using an effective anti-virus? if you are then, according to your problem, you need to first check your system health, its true that evrythin(electronic) gets worn out after a warranteed period. so consider your hardware first and if you are sure its fine, check with your OS once again, may be when you reinstalled last time you might have missed something like drivers etc., and if everything is working fine remove the existing browser(firefox) and reinstall it.all the best..

  10. #10
    balu Array
    Join Date
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear friend,



    You might have been using an old version of mozilla.
    You can download the latest version from http://www.mozilla.org/en-US/firefox/fx/#desktop

    It can be equally possible that you don't clear your cache often.
    Cache must be cleared every 14 days for good performance of browser.

    Final possibility is that your system was having dangerous virus.
    I suggest you to install Kaspersky anti-virus which will help in removing the virus.
    Even after this virus i not removed, you have to format your PC and reinstall the new OS.

  11. #11
    ShubhamSonkhiya Array
    Join Date
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    27

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hello
    yes I know that the same problem i also faced there is a problem on your machine time
    change your machine time and set the right time and than reinstall
    your mozilla browser i think this is enough for you.

  12. #12
    yasir Array
    Join Date
    Oct 2012
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    39

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hello friends, this solution might help u….


    1. Open your profile folder:



    At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu) and select Troubleshooting Information.

    The Troubleshooting Information tab will open.



    Under the Application Basics section, click on Show Folder. A window with your profile files will open.
    Note: If you are unable to open or use Fire​fox, follow the instructions in Finding your profile without opening Firefox.


    2. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit Wait until Firefox has completely quit.



    3. In the Firefox profile folder, find and rename the files places.sq lite and places.sq lite-journal (if it exists).


    To rename a file, right-click on it and select rename from the menu. Then add .old to the end of its name.


    4. Finally, reopen Firefox.


    When Firefox reopens it will create a new places database.


    Your browsing history will be lost but Firefox will automatically import your bookmarks from the most recent backup file.

    Turn off hardware acceleration

    With some graphics card and graphics driver setups, Firefox may hang when using hardware acceleration.

    You can try turning off hardware acceleration to see if it fixes the problem.



    At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.



    Select the Advanced panel and the General tab.

    Uncheck Use hardware acceleration when available.


    At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) andthen click Exit .


    Start Firefox the way you normally do.


    If the problem is no longer happening, then hardware acceleration was likely the cause.

    You can try updating your graphics drivers to see if that fixes it or simply run without hardware acceleration.


    Troubleshoot your plug-in

    Sites that use plug-in such as Java, Adobe Reader, or Flash can cause Firefox to hang.

    For information on troubleshooting plug-in and on determining whether a plug-in is causing your problem, see the troubleshoot issues with plug in or java to fix common Firefox problems article

    Delete duplicated Session Restore files

    Firefox may be slow to respond or hang if multiple copies of its session restore file have been created:


    Open your profile folder:
    At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu) and select Troubleshooting Information.

    The Troubleshooting Information tab will open.


    Under the Application Basics section, click on Show Folder. A window with your profile files will open.
    Note: If you are unable to open or use Fire​fox, follow the instructions in finding your profile without opening Firefox.

    At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit.



    Locate and delete the session store.js file and any copies, such as sessionstore-1.js, sessionstore-2.js.


    Change the PAC implementation

    If you're using a proxy auto-config file (PAC), Firefox may hang when you attempt to load sites that don't exist or that you haven't opened recently.

    To determine if you use an automatic proxy configuration file:


    At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.



    Click the Advanced icon.
    Click the Network tab.


    Click Settings. The Connection Settings dialog appears.



    1. If Automatic proxy configuration URL is selected, you are using an automatic proxy configuration file.
    2. Do not disable this setting, which will prevent you from accessing the Internet.
    3. Instead, provide this work round to your network administrator.
    4. Click Cancel.

    Hope this solution works out...

  13. #13
    Amit Ahuja Array
    Join Date
    May 2012
    Posts
    294

    Re: My Mozilla Firefox hangs and crashes often while browsing

    If you are want to know that how to solve the mozilla firefox hangs and crashes often while browsing problem..
    First of all Make sure that your system will be virus proofed ..
    Because virus problem is the common problem for the all system..
    When virus found in the system .It speed had being slow...So be virus proofed you system..And otherwise you should upgrade your mozilla firefox browser..
    Because every software need updation ..So If your problem occurs again again you just update your mozilla firefox browser otherwise you just use google crome.
    It is so fast then other browser.
    Good Luck.

  14. #14
    pushp Array
    Join Date
    Dec 2012
    Location
    Bhopal
    Posts
    403

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hi there !!
    Such problem is rare in some pc. but me too suffered from such type of freezing issue. Such problem is caused either Mozilla got corrupt or some of its package get to be deleted/corrupt (anyhow).Since you have installed fresh win7 and also fresh Mozilla,that means your mozilla is updated but you are suffering from problem.

    so do one thing,what i did...
    1. completely uninstall the mozilla (delete all the mozilla temp. files and all like that) and
    2. download fresh Mozilla setup.
    3. install it>> reboot your Pc.

    and have a happy browsing.....

    compliments from your side is heartely welcomed.

  15. #15
    anuj patel Array
    Join Date
    Aug 2012
    Posts
    168

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear friend...

    The sudden stopage, crashes those occured in Mozilla Firefox may have happened because of some virus infection, as and when the windows were infected then Firefox was also infected.
    Generally Firefox is a top class browser, very consistent, sturdy, thin and fast with many options. But virus turned the sotware frazile, and files are now corrupt and unable to perform.
    I`ll suggest uninstall old Firefox , download a fresh copy of Firefox and install, attach firefox authorised add ons and stay cool.

    Dont forget to install a good antivirus immidietly to protect from virus, worms, malwares, spywares etc.

    hope this will help you

  16. #16
    ajjuravi Array
    Join Date
    Jun 2012
    Posts
    562

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear friend,

    Mozilla Firefox generally consumes more RAM as compared to other browsers.

    However, I would personally recommend you to choose either Chrome or IE.

    Chrome runs very fast in comparison to other browsers.

    And for firefox, you must ensure that your RAM is sufficient to run Firefox.

    Now, even then if you are experiencing this problem, then make sure that setup files of firefox are not corrupted.

    If they are corrupted, then re-install the latest version of Firefox.

  17. #17
    swathi123 Array
    Join Date
    Feb 2013
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    773

    Re: My Mozilla Firefox hangs and crashes often while browsing

    To solve this problem follow these steps

    • First off all update the Firefox browser
    • Clear the browser history and Cookies
    • Delete the Add-ons if you added any to this recently
    • Reset the Browser settings to its default
    • Update the browser to do that
    • Go to the Settings
    • then choose the update option and then click on it
    • Then close the browser and then restart the browser.

  18. #18
    Satya Praveen Array
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hello friend,


    I have the solution for your problem just do as i say..................

    1.This can be the problem o the lots of the Browsing history and the cookies.

    2.So you try to remove them and then try to open it.

    3.If still you have the problem then some of it's files may be damaged.

    4.So you remove that browser from your system.

    5.After that download the Latest version of it and then install it.

    I hope by doing as i said you can solve your problem.

    Have a nice day...............................

  19. #19
    bonomali Array
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    276

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hello,

    Well, you are having problem with Mozilla Firefox while browsing is a common problem. Either your Mozilla browser is corrupted or some system files are missing. There are many good browsers in the market you should also consider selecting some for your PC. Now, regarding your issue, you have to uninstall the Mozilla browser from your PC first then you should download the latest version of mozilla from the internet and insall it to your PC.

    The following are some popular browsers,

    1. Internet Explorer.
    2. Safari.
    3. Chrome.
    4. Opera.

    Bye,


  20. #20
    MSB Array
    Join Date
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    436

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hello friend,

    1.Its not a big problem,please go to the control panel in your system,

    2.After this open the programs and go to the uninstalling programs,

    3.Then uninstall the Mozilla Firefox in your system and restart your system,

    4.Now please open the internet explorer and go tothe mozilla official website and download and install the latest version of Mozilla in your system,

    5.After this restart again your system ad you use the normally Mozilla Firefox in your system,

    I hope this information use full to you,

    Thanxx,

  21. #21
    Dk Boss Array
    Join Date
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    593

    Re: My Mozilla Firefox hangs and crashes often while browsing

    This Concern is a result of Lack of bring up to date inside your Technique, of course when you reported you've got Re-Installed a person's OS, Many Apps inside your PC involves the Upgrade to execute the essential Undertaking when before. A number of Windows like Chrome and also Internet Traveler can make your Updation course of action On auto-pilot for the reason that backend process. Nonetheless Mozilla involves Guide book updates to refurbish your Troubles like Thumb Person updates, Pastries, caches & a lot more alternatives for your Blunder free Business of your respective Browser. Simply just Engage for the Technique Configurations & Head out for your Upgrade process.Once you've got Completed your Updation simply System a person's Technique & Start Browsing.Am sure there could be more Changes.Also seek out any method like Automatic Revisions within Technique, if that's so simply Initialize and turn into Sleep Confident for your Upcoming Time.

  22. #22
    shubhamnema Array
    Join Date
    May 2013
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    192

    Re: My Mozilla Firefox hangs and crashes often while browsing

    hello friend

    follow this steps and find your solution.......................

    1.i think you use a old version.

    2.please uninstall your mozilla firefox.

    3.now go to the original website and download latest version.

    4.now install mozilla firefox in your pc.

    5.now restart your pc.

    6.it will work properly

    8.please always keep clean your pc.

    i hope it will helps you.................

  23. #23
    Bachelor jatt Array
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    Jul 2013
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    32

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Dear Friend....

    According to me , you are using old version of Mozilla Firefox.

    1. First uninstall exiting Mozilla Firefox .

    2. Then download latest version of Mozilla Firefox

    3. And install it in your system . and enjoy web browsing

  24. #24
    heemanshubhalla Array
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    India
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    The Crash you are facing may be fixed in latest version of Firefox
    so you should update you Mozilla Firefox

    To Update Firefox :-

    * Focus to Top of Firefox Window
    * Click on Firefox Button
    * Then click on Help Menu
    * Click About Firefox
    * Now you can see Update firefox to latest version

  25. #25
    Mohanbabu Array
    Join Date
    Apr 2013
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    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hi..

    For this Problem..

    Need to check whether it's properly installed or not..

    if it is installed properly..

    Check it is original file or corrupted software..

    If it is good software then..

    Update that fire fox or Once uninstall and reinstall it..

    then it will work..

    Thank you

  26. #26
    development Array
    Join Date
    Nov 2012
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    605

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Hi dear Friend

    The common Reason for this issue is due to Virus Problem

    --> For this you have to clear out it first

    --> To do so Try to "Download " the Anti virus software on your system

    --> Then Scan the Entire system in the safe manner

    --> Before start the Process of scanning you must Save all the files and Applications


    After completion of the Scanning you must go to click on the "Shutdown " option

    From their you can Restart the system Again and You have to update the Firefox Browser


    Again see the issue if you face the same problem try to Set the Browser as a default one

    Most of the problem will solved here


    Otherwise you can Try to Uninstall and Install the browser again

    That is all


    Good luck




  27. #27
    ankit90 Array
    Join Date
    Nov 2012
    Posts
    62

    Re: My Mozilla Firefox hangs and crashes often while browsing

    Well friend as you are saying that mozila fireox crashes then it may be due to these reasons.
    <>there are virus files in your system.
    <>or the cache memory of your mozila fireox is full.
    SOLUTION:
    <>you should download any good quality antivirus and install that and then scan your whole system with that.
    <>launch your browser then go to settings and then select clear cache.
    It's done.thank you

  28. #28
    Abhijeet Array
    Join Date
    Jun 2013
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    297

    Re: My Mozilla Firefox hangs and crashes often while browsing

    this might be due to the virus issue

    so first of all download a authorized antivirus

    then do full scan your device

    then remove all the virus and bugs

    then open the mozilla settings

    then clear the cache, cookies, browsing history

    then close it and try to use

    if the problem still remains

    then go to the control panel

    then click on add or remove program

    select the mozilla firefox and uninstall it

    then go to safe and authorized site

    download and install the latest and compatible version of it

    and restart your device and its done


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