1. #1
    Unregistered

    Outgoing email issue in Windows Mail

    I have been using Windows mail for the past 4 years. From last some days, I cannot send emails which are generated from Quickbooks. Why this happens?



  2. #2
    ayyappausa Array
    Join Date
    Jan 2013
    Location
    Hyderabad
    Posts
    48

    Re: Outgoing email issue in Windows Mail

    Solution 1: Restart QuickBooks and re-send the forms
    Exit and restart QuickBooks.

    Attempt to e-mail the form(s) again.

    If this does not solve the problem, try solution 2.

    Solution 2: Check the status of the QuickBooks PDF Converter
    If re-sending the forms does not work, there may be a problem with the QuickBooks PDF Converter, which is used to create PDF files. You can check the status of the printer queue for the QuickBooks PDF Converter.

    From Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).

    Double-click the QuickBooks PDF Converter icon to open the document queue and status area.

    Select the current print job and choose Document - Cancel.

    If you can't cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your computer, restart QuickBooks, and try to e-mail the forms again.

    If you're using QuickBooks in multi-user mode, you only have to exit QuickBooks on your own computer. Other users may continue to work.

    If this does not solve the problem, try solution 3.

    Solution 3: Delete the QuickBooks PDF Converter
    Try deleting the QuickBooks PDF Converter (driver). The next time you send forms, QuickBooks will automatically reinstall this driver, provided you are logged in to Microsoft Windows as an Administrator.

    Make sure you are logged in to Windows as an Administrator.

    From the Windows Start menu, click Control Panel, and then double-click Printers (and Faxes).

    Right-click the icon for the QuickBooks PDF Converter and choose Delete.

    E-mail the forms again.

    If none of the above solutions solves the problem, call QuickBooks Customer Support.

    Related topics
    Troubleshooting printing invoices, statements, sales orders, and other forms

    Reinstalling the QuickBooks PDF Converter

  3. #3
    ak47 Array
    Join Date
    Jan 2013
    Posts
    493

    Re: Outgoing email issue in Windows Mail

    Run the Microsoft Office Diagnostics feature

    To run the Microsoft Office Diagnostics feature from a 2007 Office program, follow these steps:
    1. Start the Office Diagnostics tool. To do this, use either of the following methods:
      • For a menu-based 2007 Office program, click Office Diagnostics on the Help menu.
      • For a ribbon-based 2007 Office program, follow these steps:
        1. Click the Microsoft Office Button, and then click Program Options.

          Note In this option, Program represents the name of the program.
        2. In the Navigation Pane, click Resource.
        3. Click Diagnose.
    2. Click Continue.
    3. Click Start Diagnostics.

      Note If the Office Diagnostics tool identifies a problem, it tries to fix the problem.
    4. When the Office Diagnostics tool completes, click Close.
    Note You can also run the Microsoft Office Diagnostics feature from the Start menu. To do this, follow these steps:
    1. In Windows, click Start
    2. Point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Diagnostics.


    Method 2: Run the Detect and Repair feature

    1. Click Start.
    2. If you are running Windows Vista or Windows 7, copy and paste (or type) the following command in the Search programs and files box, and then press ENTER:
      appwiz.cpl
      If you are running Windows XP, click Run, copy and paste (or type) the following command in the Open box, and then press ENTER:
      appwiz.cpl
    3. Click the name of the Microsoft Office Edition 2007 that you want to change, and then click Change.
    4. Click the option Repair, and then click Continue.

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