1. #1
    Unregistered

    What to do if getting "Connection Error" when trying to connect Windows Phone to Zune?

    Hi, i am using windows phone of samsung brand. I am having issue with connecting to Zune software. I am using windows 7 and unable to make connection for my windows phone. What to do? Is there anyone who can solve the issue? Need help!!



  2. #2
    Support Array
    Join Date
    Apr 2012
    Posts
    1,574

    Re: What to do if getting "Connection Error" when trying to connect Windows Phone to Zune?

    If you are getting connection error with your windows phone to Zune software then it can be related to digital certificates. You should create new digital certificates in order to recover the error. Follow the step wise procedure:

    Step 1: First of all, close zune software from your PC and disconnect your phone to PC
    Step 2: Type certmgr.msc on search box and hit Enter
    Step 3: Now, click on Certificate Manager
    Step 4: Now, expand Personal option and then certificates. You will see the certificate stated as "zune-tuner://windowsphone/..."
    Step 5: Right click on that and click on delete
    Step 6: Now, click on exit under File menu
    Step 7: Type ‘%userprofile%\Application Data\Microsoft\Crypto\RSA‘ in search box and hit enter
    Step 8: Now, search the folder that starting with S-1-5-21-, right click on that folder and rename it with extension .bak.
    Step 9: Now, start your Zune software and check the issue by connecting your phone to create new certificate
    ~Support
    Community Manager

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