1. #1
    Unregistered

    What should I do if not able to open Marketplace on Windows 6.5 phone?

    Hi, I am having Windows 6.5 windows phone and having issue with not opening marketplace on it. I tried to open it via google but it says that connect with Live account but here i am already connected with my Live account. Why i am getting this? Any issue??



  2. #2
    cutiepie Array
    Join Date
    Jan 2013
    Posts
    65

    Re: What should I do if not able to open Marketplace on Windows 6.5 phone?

    Hi,
    Just do the following in order to access MARKETPLACE:
    Go into Office and OneNote.
    Select “All”.
    Hit the “Sync” button on the bottom bar.
    That will bring up a username/password prompt for the Live ID used with the device.
    Even though the fields will be pre-populated (probably), re-type the password just to be sure.
    Hit “ok” and voila now you’ll have access to the Marketplace....

  3. #3
    savneybillford Array
    Join Date
    Jan 2013
    Location
    Mangalore
    Posts
    175

    Re: What should I do if not able to open Marketplace on Windows 6.5 phone?

    Dear guest,

    The windows live id that you have put in your smartphone seems to have expired. This usually leads to block in opening marketplace. You can avoid this and easily change or update your windows live id..
    Follow these steps.
    1. Open settings.
    2. Tap on accounts+emails
    3. Tap on windows live id.
    4. Retype your password and update it. Let it get synchronised.

    Note: if this does not work then do this.
    1. In accounts+email.
    2. Delete windows live id (deleting this will delete all the information associated with this account)
    3. Now add your account again. (all deleted info due to the pervious step gets added again after synchronisation)

    Note: another alternative is this.
    1. Whenever you try to synchronise anything with your windows live id then (contacts,files,emails) if your password is not proper then it asks to enter it.
    2. Enter the password info.

    These above steps will ensure that you can access marketplace after updating your windows live id.

    Thank you...





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