1. #1
    Unregistered

    Windows 7 PC not detecting Nokia Lumia 800

    When I connect my Nokia Lumia 800 to the PC running on Windows 7, it does not recognize the phone as it shows the error message “Windows found driver software for your device but encountered an error while attempting to install it”. What should I do to resolve this issue?

  2. #2
    expert Array
    Join Date
    May 2012
    Posts
    1,791

    Re: Windows 7 PC not detecting Nokia Lumia 800

    To avoid this issue, you should configure the USB settings using the ‘Diagnostic’ tool on your phone. For that, you should first enable this hidden tool by dialling ‘# # 634 #’ on your keypad. After that, you should tap on the arrow pointing to right side on the home screen. You can then view ‘Diagnostics’ option from the given list of apps on your phone. You should first tap on that option and then tap on the ‘More’ option. You should then tap ‘Settings’ and check whether ‘USB Mode’ option is set to ‘Zune’. If it is not set, then you should tap on ‘Zune’ and confirm the changes made by tapping on ‘OK’ option. After that, you should press ‘back’ option for closing the ‘Diagnostics’ app. Finally, you should connect your phone to the PC running on Windows 7 and check whether the issue get solved or not.

  3. #3
    sandi.jkv Array
    Join Date
    Jun 2012
    Posts
    595

    Re: Windows 7 PC not detecting Nokia Lumia 800

    these are the steps:

    1.Re-install the ZUNE software on your computer
    2.Check your USB connection
    3.Restart your your phone and computer
    4.Check your driver version
    5.Update the driver
    6.Then check for diagnostic app
    7.Now, it will detect

    ALL THE BEST

    ENJOY!!!!!!!!!!

  4. #4
    Prince09 Array
    Join Date
    May 2012
    Posts
    105

    Re: Windows 7 PC not detecting Nokia Lumia 800

    hello . .

    It's Not Must That Windows 7 Must detect All The Phone's . .

    Some Mobiles Need To Have PC-SUITE's Installed in the PC .

    without this your mobile phone may not be detected indeed . .

    to detect it please install the PC - SUITE which has been given to U with the mobile delivery items . .

    And

    Just Go To Option's in the mobile phone just see that You put the option to Mass Storage !!

    Data Transfer can then happen indeed . .

    just check out !!

  5. #5
    rj roxxx Array
    Join Date
    Dec 2012
    Posts
    89

    Re: Windows 7 PC not detecting Nokia Lumia 800

    hi there,if you want to resolve this problem do the following steps:
    *install VMWare 8.0 on your pc(make sure it install on c: drive).
    *make a virtual machine and install windows xp sp3(service pack 3)
    *after that install ZUNE software.
    that`s it you r done now ur pc will detect your lumia.
    hope so my answer helped you if no plzzz reply.
    thnxxx.

+ Reply to Thread

Similar Threads

  1. Replies: 43
    Last Post: 17-09-2013, 01:01 PM
  2. Bluetooth issues on Windows phone Nokia Lumina 800
    By Unregistered in forum Windows Forum
    Replies: 8
    Last Post: 16-10-2012, 12:00 AM
  3. Updating phone Software in Nokia Lumia 610
    By Unregistered in forum Windows Forum
    Replies: 8
    Last Post: 18-09-2012, 10:28 PM
  4. MMS issues with Windows powered phone Nokia Lumina 800
    By Unregistered in forum Windows Forum
    Replies: 2
    Last Post: 04-09-2012, 12:37 AM
  5. Alarm issues with Windows phone Nokia Lumina 800
    By Unregistered in forum Windows Forum
    Replies: 3
    Last Post: 15-07-2012, 04:31 PM