1. #1
    Unregistered

    Windows 7 recovery error "The Computer Restarted unexpectedly or encountered an unexpected error"

    I am using windows 7 from last couple of months on my HP Pavillion Laptop. I was trying to restore my laptop to factory settings. For that,i purchased a set of recovery disk from the HP company and started the installation procedure. The installation asked for all three discs. The problem started on third disk when an error message ""The Computer Restarted unexpectedly or encountered an unexpected error" flashed before me. What should i do?



  2. #2
    Support Array
    Join Date
    Apr 2012
    Posts
    1,574

    Re: Windows 7 recovery error "The Computer Restarted unexpectedly or encountered an unexpected error"

    On the error screen,press "Shift + F10" on your keyboard.It will open a blackish window i.e command prompt. Here you need to type "regedit". Once done,hit the enter button.It will redirect you to the registory editor.Now navigate to "HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion". Now on right side,try to find "setup.exe" and double click on it.If the value is 1 then change it to 3.After completion of all steps,close the registry editore and black window. Now click on "Ok" option of the error.It will restart your computer.The installation will work fine.However if you are finding any difficulty or error then feel free to ask in this forum.
    ~Support
    Community Manager

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