1. #1
    Unregistered

    Windows phone crashes everytime when I try to update it from the Zune software

    I tried for updating my Windows phone with the latest in Zune software but once I do it just crashes at the last moment. Why this is happening? Anyone else faced the same problem? Can you tell me how to fix this problem and update my Windows phone to the latest version?



  2. #2
    S_DABAS Array
    Join Date
    Aug 2012
    Location
    delhi
    Posts
    376

    Re: Windows phone crashes everytime when I try to update it from the Zune software

    Steps to sove this problem:-

    1. Visit the following Web site to download the reset tool:

    http://go.microsoft.com/FWLink?LinkID=105882
    2. Run the reset tool.
    3. Follow the steps in the wizard.
    4. Restart the Zune software. The Zune software will have to add your collection back into your library. Depending on the size of your library, this may take anywhere from several minutes to an hour.And then if this one does not work try the others.
    After that try for update it will not crash the phone.*
    It will sove the problem.

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