1. #1
    Unregistered

    Windows XP won't recognized Lumia 710 Windows phone

    Hi, after installing Zune software on my XP OS, still unable to recognize windows phone. I am connecting phone via USB cable but windows not responding, what should be the next step to get resolution on this issue. Provide me helpful suggestions!!

  2. #2
    Aniruddha Array
    Join Date
    Jul 2012
    Posts
    2,178

    Re: Windows XP won't recognized Lumia 710 Windows phone

    Hi,

    Windows XP is a bit old operating system and Lumia is the latest varient of the mobile stable. So it is not abnormal.
    But you can try a few things to overcome the problem.

    Uninstall Zune from the control panel, add/remove program,completely. Then re install. is the system recognizing the handset now?
    If not, download a fresh USB driver from Microsoft website and install using the standard method in your system.
    Probably now it will recognize.

    Thanks.

  3. #3
    savneybillford Array
    Join Date
    Jan 2013
    Location
    Mangalore
    Posts
    175

    Re: Windows XP won't recognized Lumia 710 Windows phone


    Dear guest,

    1.re-install the Zune software.
    2.now try connecting. If it doesn't connect then,
    3.download new version of usb driver and install in your system..
    4.else try by upgrading your phone at Nokia care..
    5.now if that doesn't work then try connecting your phone to your friends computer who uses Zune.. If it works then there is no problem with your phone.. Repair your computer.
    6.if your phone doesn't connect then repair your phone at Nokia care...

    Thank you...


  4. #4
    savneybillford Array
    Join Date
    Jan 2013
    Location
    Mangalore
    Posts
    175

    Re: Windows XP won't recognized Lumia 710 Windows phone


    Dear guest,

    1.re-install the Zune software.
    2.now try connecting. If it doesn't connect then,
    3.download new version of usb driver and install in your system..
    4.else try by upgrading your phone at Nokia care..
    5.now if that doesn't work then try connecting your phone to your friends computer who uses Zune.. If it works then there is no problem with your phone.. Repair your computer.
    6.if your phone doesn't connect then repair your phone at Nokia care...

    Thank you...


  5. #5
    vishal21bhadani Array
    Join Date
    Mar 2013
    Posts
    434

    Re: Windows XP won't recognized Lumia 710 Windows phone

    Hi Friend,

    First check that phone cable is Properly Connected with the System.

    >> Now Install the USB Driver of Lumia Phone.

    >> If you have Already installed then Uninstall the Driver.

    >> Then install Driver again.

    >> After that Restart the System.

    >> Now your Lumia Phone is Recognized by Windows XP.

    I hoe you will understand.

    All the Best

  6. #6
    sivaditya Array
    Join Date
    Mar 2013
    Location
    Guntur
    Posts
    324

    Re: Windows XP won't recognized Lumia 710 Windows phone

    First thing you need to do is uninstall Zune and other drivers from your system completely..

    Make sure your system is connected to internet.

    Unplug the Phone from PC.

    Restart your system.

    mean while restart your mobile.

    Once system and mobile are switched on, connect your mobile to PC.

    You should get a notification at the task bar, like new hardware found... if you don't get this notification, your data cable is not working"

    Once you get notification, click on it and allow it to install the drivers from internet.

    Be patient, because it takes some time to search and download required drivers for your mobile.

    Once all the drivers are installed..restart your system and install Zune in your PC.

    Hope your mobile is connected.

    Happy to server you

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